Frequently Asked Questions

FortSecure is the flagship managed IT and security services platform developed by Multinet Pakistan Pvt. Ltd. It is one of Pakistan's premier information security solutions providers for leading enterprises.

FortSecure is a one-stop provider for managed information security and IT services. We combine 20+ years of B2B service, a certified technical team, 24/7/365 support, and a 99.99% SLA across Pakistan. Our focus on efficiency and cost-effectiveness lets businesses concentrate on growth.

Our expertise starts with understanding your requirements. We provide tailored resources that improve productivity, backed by strong solutions, vigilant support, and years of customer confidence.

We offer a full portfolio of managed services across eight areas:

• Cybersecurity solutions: Digital Risk Monitoring, Cyber Threat Intelligence, Identity and Access Management (IAM), Privileged Access Management (PAM), Data Loss Prevention (DLP), Security Gap Assessment, and File Integrity Monitoring (FIM)
• Managed cybersecurity services: SOC as a Service, SIEM as a Service, Managed EDR and MDR, VAPT, and security awareness training
• Network and endpoint security: Firewall as a Service and Endpoint Security
• Managed network and connectivity: Managed LAN, Managed WAN, SD-WAN, WAN Optimization, managed routers, managed Wi-Fi, and network monitoring
• Communication and collaboration: Email hosting and anti-spam, SMTP relay, IP telephony, and video conferencing
• Physical security: Access control and video surveillance
• Infrastructure: Turnkey projects, passive solutions, and structured cabling
• IT support and lifecycle: Resident engineers, annual maintenance contracts, and license renewals

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FortSecure provides real-time protection and helps consolidate your security capabilities to counter emerging threats. Services such as managed firewall, endpoint detection and response, email anti-spam, and network monitoring combine 24/7 monitoring with Multinet's analytics and threat management capabilities.

Yes, for several services. With FWaaS we can supply the firewall hardware or manage and monitor your existing firewalls. Managed LAN can run on leased equipment or on your own equipment.

Yes. Services such as FWaaS, Managed Wi-Fi, SD-WAN, SMTP Relay, IP Telephony, and Structured Cabling are designed to scale up or down with your organization, from small offices to large, multi-site enterprises.

Our Digital Risk Monitoring service continuously monitors more than 20,000 public and closed sources, including hidden networks, invitation-only forums, and messaging channels. It alerts you when your organization, credentials, or data appear. You can also request a free digital risk report.

Generic feeds describe everyone's threats. FortSecure Cyber Threat Intelligence is tailored to your business, brands, and subsidiaries, and draws on closed sources you won't find with a search engine. It can be delivered through a cloud platform or a REST API that integrates with your SIEM, SOAR, and threat intelligence platform.

Identity and Access Management (IAM) secures everyday access for your whole workforce, through single sign-on, adaptive MFA, directory services, and device trust. Privileged Access Management (PAM) controls the administrator, root, and service accounts that hold the keys to critical systems, routing every privileged session through a secure gateway where it is verified, approved, monitored, and recorded.

Yes. Our Data Loss Prevention solution detects and controls sensitive data pasted or uploaded into public generative AI tools, shows you which AI tools are in use, and coaches users on safe AI use in real time.

Yes. File Integrity Monitoring detects early warning signs of ransomware, such as mass file changes, unexpected encryption, and new executables in system folders, so threats can be contained before they spread. Our threat hunting and incident response team supports containment, malware analysis, and digital forensics.

Options vary by solution. Digital Risk Monitoring is available as an annual subscription or a one-time risk assessment. Cyber Threat Intelligence is available as an annual subscription, on-demand queries, or tailored intelligence. IAM can be deployed in the cloud, on-premises, or as a hybrid.

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Yes. Our turnkey projects cover infrastructure design and planning, equipment procurement, system integration, testing and quality assurance, training, and handover, all managed by a single team with transparent project management.

We handle installation, configuration, and integration with your existing infrastructure. Some services, such as SD-WAN, support zero-touch deployment for a hassle-free setup.

Yes. Training and handover are part of our turnkey projects, and our Resident Engineer as a Service includes training to empower your in-house teams.

We provide 24/7/365 operational support, both in Pakistan and across the globe.

FortSecure provides uninterrupted services with a 99.99% SLA across Pakistan. Our managed email hosting is backed by 99.99% uptime.

Yes. We provide prompt on-site support to resolve IT issues, and our Resident Engineer as a Service places a dedicated expert at your premises.

Our Managed WAN and Managed SLA/AMC services include a dedicated account manager.

Proactive monitoring is central to our services. We detect and resolve potential issues before they affect your operations, supported by alerts, reporting, and routine system audits.

Yes. Our Security Gap Assessment gives you an independent, evidence-based view of your security posture. It covers compliance gaps, security architecture, vulnerabilities and configurations, cloud security posture, and people, policy, and process. Every assessment ends with an executive summary, a security maturity score, and a prioritized remediation roadmap.

We also offer Vulnerability Assessment and Penetration Testing (VAPT). Our Managed SLA/AMC includes routine system audits, our passive solutions include fiber optic infrastructure audits, and we conduct site surveys for wireless networks.

Our Security Gap Assessment maps your controls against ISO/IEC 27001, PCI DSS, NIST CSF, CIS Controls, and local central bank, telecom, and securities regulator requirements, then provides an audit-readiness evidence checklist.

Our solutions also produce audit-ready evidence:

• IAM: Compliance reporting for GDPR, PCI DSS, ISO 27001, and more
• DLP: Regulatory policy templates for GDPR, PCI DSS, ISO 27001, and data protection laws
• FIM: Meets PCI DSS file integrity requirements and supports ISO/IEC 27001, NIST, HIPAA, and SOX controls
• PAM: Session recordings, command logs, and ready-made compliance reports

In addition, our License Renewals service keeps your software licenses valid, and our SMTP Relay Service follows email compliance best practices.

Yes. Our technical team is highly skilled, professional, and certified, and our structured cabling installations are certified.

We offer flexible models designed to make IT costs predictable:

• OPEX-based services, such as FWaaS, that replace large hardware investments
• Rental-model equipment, such as managed routers
• Leased, CAPEX-free equipment for Managed LAN
• Pay-as-you-grow email hosting
• Fixed annual cost maintenance contracts
• Flexible payment options and bulk discounts for license renewals

Yes. Our solutions are customized to your requirements, including tailored maintenance contracts and customized service periods for resident engineers.

Contact our team to discuss your requirements. Call 021-111-021-021 or email fortsecure@multinet.com.pk.